Terms and conditions

Introduction

This document (together with any documents herein mentioned) sets forth the terms and conditions governing the use of this website and the purchases through such website. The title holder of bichoh.com is Alejandro Fontaíña Crespo, with NIF 34.980.408F and address on Cormorant Street 5, EXT 221; 15,179 Oleiros (A Coruña). BichOh! is one of bichoh.com trademarks.


Please read through these Terms carefully prior to using this website. These Terms may be amended. It is your responsibility to regularly read through them, as the Terms in force at the time that your use the website shall be the applicable ones.

Your details and your visits to this Web page

The information or personal details that you provide us with shall be processed pursuant to the Privacy Statement. By using this website you are consenting to the processing of such information and details and you represent that the whole information or details you have provided us with are true and accurate.

Use of our Website

By using this website, you undertake to use the website exclusively to make legitimate enquiries or orders, no fraudulent ones.
You undertake to provide correct and accurate contact details to us. If you do not give us all the information that we need, we may not be able to complete your order. Same way, you acknowledge that we may use these details to contact you in the event that this should prove necessary.
By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

Availability of products

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products you can order. If you do not wish to order such substitute products, we will refund any monies that you might have paid.
 

Refusal of order

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

Delivery

We will endeavour to fulfil your order for product(s) listed in the Shipment Confirmation by the delivery date set out in the Shipment Confirmation, it may vary depending on the customer´s shipping choice. We are not responsible for delays that may occur as a result of exceptional circumstances, downloading to the carrier, the responsibility to respond in agreed delivery period.
If we are unable to deliver the goods after two attempts, the shipment company will contact you to explain where your parcel is and how you can collect it from their facilities up to 7 days. Upon lapse of 7 days of the moment when your order is ready for delivery we shall understand that you wish to cancel the Contract and it shall be treated as terminated. As a result of the termination of the Contract, we will recover the goods and refund the price paid for such products as soon as possible.

Price

The price of each product shall be the one quoted from time to time on our website, except where there is an apparent error. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.
The prices displayed on our website include VAT but exclude delivery costs. It will be added to the total amount in your shopping basket.


In relation to Value Added Tax, the tax rate of 21 per cent for the territory of the European Union where this tax is application will be applied as a general rule. They shall be exempt from paying this tax all those companies belonging to countries of the European Union that have intra-Community VAT number, with exception of Spain. In the sale to any other country in the world not be affect VAT, however customs systems of each country apply the corresponding tax burdens, which must be paid at destination by the recipient of the goods.
Due to its special fiscal regime, they are considered non-EU territories the geographical areas corresponding to the Canary Islands, Ceuta and Melilla. Therefore, purchases made by residents of these territories are exempt from payment of VAT (cost of customs clearance and import taxes are not included in the rice of the item or in the shipment, and must be paid at destination by the receiver of the goods).
The prices in dollars or any other foreign currencies displayed on this website are for guidance only, bear in mind that they are calculated according to the daily rate with respect to the Euro. These prices will therefore fluctuate accordingly.

Payment

Once you have finished shopping, all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make the payment. To do this:
1. Click the “Shopping basket” button at the top of the page.
2. Fill-in or check your contact details and the details of your order.
3. Choose shipping method.
4. Select your preferred payment method from the options below:

a) Cash on delivery (COD)
COD service is available for packages shipped in Peninsula Iberia, Balearics and Canary Islands, Ceuta and Melilla.
Payment is made ​​in cash at the time of delivery by the shipment company. This service carries out an additional cost payable by the customer (5% of the purchase amount, with a minimum of 3 €).

b) Bank transfer
If you select bank transfer as you payment method, you will receive with your order confirmation an e-mail which will indicate the account number where you will have to make the bank transfer to BichOh!
It is very important to indicate in the subject the order number and your full name, and make the transfer within 7 days from the day you make the request to validate it.
The order will not be considered effective until you send by e-mail the receipt of the transfer to gestion@bichoh.com, or until it is effectively validate by our bank that the entry has been made.
Do not forget to make the payment in euros and you will be charged all possible rates and banking fees for having opting for this payment system.

c) Credit Card: VISA or MASTERCARD
If you click on “Accept” you are confirming that the card belongs to you.
Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery and we will not be able to form any Contract with you.

d) Credit Voucher
You can pay all or part of the price of your order with a voucher. You must enter the promotional code of your voucher at the time of purchase.

5. Click on “Authorize payment”.

Exchanges/Returns policy

If any reason you are not satisfied with your order, you have, under the applicable regulations, up to 7 working days after you have received your delivery to cancel your order. In such case, you will be refunded the price paid for such products. Direct costs incurred in the return of such products will be borne by you. Defective products or incorrect shipments will be refunded in full by BichOh! For any exchange or refund you must sent us an e-mail to atencionalcliente@bichoh.com
It is highly important that all godos returned to us must be unused, in their original packaging and in resaleable condition. Should you fail to return such goods to us, we may not admit the refund. For that reason, you must inspect the goods at the place and time of delivery and notify any shortages or defects in the goods in the delivery note of the carrier and immediately sending us an e-mail with your contact details, the type of product and the damage detected to atencionalcliente@bichoh.com.
Once we receive the goods and prove all the conditions mentioned above are accomplished, BichOh! will admit the product return and will proceed to the full refund according to the payment method used, and/or if it applies, to shipping a new product.

Liability

Unless otherwise expressly stated in these Terms, our liability in connection with any product purchased through our web site is strictly limited to the purchase price of that product.
We accept no liability for any failure or delay in performing any of our obligations under a Contract, that causes events beyond our reasonable control due ("Force Majeure").

Intellectual Property

You acknowledge and agree that all the copyright, trademarks and all other intellectual property rights in all materials, goods or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

Viruses, Hackering and Other Cibercrimes

You may not misuse this website by knowingly introducing any program or other material which is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website, to the server which hosts this site or to any other server, computer data base related to our website.
We accept no liability for any loss or damage resulting from any denial of service attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

Links from our Website

We may have links from our website to other third party websites and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

Our Right to Vary these Terms

We have the right to revise and amend these Terms from time to time.

Legislation

Use of our website and contracts for the purchase of products through our site will be governed by Spanish law.

Comments and Feedback

We welcome your comments and feedback. Please send all questions, feedback and comments to us via our web form.


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